Terms of Service
Ride Requests and Confirmation
Submitting a transportation request through Ariive does not constitute a confirmed reservation. All ride requests are subject to availability, scheduling, and acceptance by Ariive. Transportation is considered confirmed only after Ariive provides confirmation to the customer.
Non-Medical Transportation
Ariive provides non-emergency medical transportation (NEMT) services. Ariive and its drivers are not acting as medical providers and do not provide medical care, diagnosis, treatment, medical monitoring, or emergency medical services during transportation.
Customers are responsible for determining whether Ariive’s non-emergency transportation services are appropriate for their transportation needs.
Medical Emergencies
Ariive is not an emergency transportation service and should not be used in place of an ambulance or other emergency medical services.
If you are experiencing a medical emergency or believe immediate medical attention is required, call 911 or your local emergency services immediately. Do not request transportation through Ariive.
Non-Emergency Rides Only - For a Medical Emergency, Call 911
Ariive provides non-emergency transportation. Rides don’t include emergency treatment or medical monitoring. If you or someone with you is having a medical emergency, call 911.
Cancellations and No-Shows
- If you cancel 2 or more hours before your scheduled pickup, there is no charge.
- If you cancel less than 2 hours before your scheduled pickup, you will be charged 50% of the fare.
- If the rider is not ready at pickup, the driver will wait 15 minutes and make two attempts to contact you. If the rider still does not appear, the ride is treated as a no-show and the full fare is charged.
Companions
A family member or caregiver may ride along with the rider for an additional charge, due to liability and insurance requirements. Companions must be requested when booking, and the charge will be confirmed with your price.
Fair Pricing. Exceptional Service.
At Ariive, we believe in fair, transparent pricing, not simply being the lowest-priced option.
Our rates allow us to invest in dependable vehicles, proper maintenance and insurance, and professional drivers who are valued for the important work they do. They also allow Ariive to grow responsibly, continue serving our community, and provide the safe, reliable transportation our passengers deserve.
When you choose Ariive, you’re supporting a company committed to doing things the right way, for our passengers, our drivers, and our community.
We don’t strive to be the lowest price. We strive to provide the best service.
Ariive Moving People, one ride at a time.