Questions About a Ride? Call or Email Ariive
Already know what you need? Request your ride online.
Phone
Hours
Monday - Friday
7 am to 6 pm
Saturday
8 am to 4 pm
Sunday
By appointment
Service area
Oakland, Alameda, Berkeley, Piedmont, San Leandro and Hayward
Before You Request - Notice, Payment, Stairs, Companions and Return Trips
How Much Notice Do I Need to Request a Ride?
At least 2 hours for online requests. For anything sooner, call (510) 945-3990.
Can I Request a Ride for Someone Else?
Yes. Many of our requests come from people arranging rides for a loved one, a client or a facility resident. Use the rider’s details in the request form.
Is My Ride Confirmed Once I Submit the Form?
Not yet. The form sends us a request, and your ride is scheduled once we’ve confirmed availability and pricing with you.
Do You Take Insurance or Medi-Cal?
No. Ariive is private pay. You’ll enter your payment details with your request, and your price is confirmed before anything is scheduled.
What Happens If I Need to Cancel?
You’ll find our full cancellation policy in our Terms of Service.
How Do Return Trips Work?
They’re will-call. When your appointment wraps up, call us and we’ll head your way.
Can You Help With Stairs?
Depending on the rider’s needs, yes. Mention any stairs in your request so we can confirm it will work.
Can Someone Ride Along With Me?
Yes. A companion or caregiver can join you for an additional charge, due to liability and insurance requirements. It’s included when we confirm your price.
What Should I Have Ready for My Ride?
- Your pickup and destination addresses
- Your appointment time
- Any paperwork or ID your appointment needs
- Any medications you’ll need while you’re out
- Your wheelchair or walker, if you use one
- A phone, so you can call us for your return trip