Privacy Policy

Information you give us through the ride request form. Our ride request form is provided by Bambi (more on Bambi below). When you request a ride, you may give us:

• The passenger’s name, date of birth, sex and weight
• Phone number and email address, and the name and phone number of the person requesting the ride
• Pickup and drop-off addresses and address details, and contact names and phone numbers at each stop
• Trip dates and times, including pickup time, appointment time and any return trip
• Mobility and service needs, such as wheelchair or ambulatory service, whether we should supply a wheelchair, the number of people riding along, stairs and stair equipment, oxygen needs, and whether isolation precautions are needed
• Any notes you add for us or for the driver
• Whether you agree to receive text messages about your trip
• Payment information, such as card details, to pay for your rides

We ask about mobility and health-related needs only so we can transport the passenger safely. Please don’t enter diagnoses or Social Security numbers in the form.

Payment information. Payment information is collected and processed through Bambi, using Bambi’s payment processor, so you can pay for your rides.

Job applications. If you apply through our Careers page, we receive your name, phone number, email address, city, the position you’re interested in, what you tell us about your experience and your resume if you attach one. The form emails this information to Ariive’s own inbox, where only the Ariive staff who handle hiring can see it. We use it only to consider you for a role and to contact you, and we keep it only as long as we need it for hiring and to meet legal requirements.

Information you give us by phone or email. If you call or email us, we receive what you choose to share, such as your name, contact details and trip details.

Information collected automatically. Like most websites, our web host and our security software keep standard technical logs when you visit, such as your IP address, browser type, the pages you request and the date and time. We use these logs to keep the website running and secure.